Community Engagement Manager

Job Summary

Driving the growth of an online community, the full-time Senior Community Engagement Manager will nurture engagement among security professionals and partners, expand the Social Ambassador Program, and manage organic social media presence on LinkedIn and YouTube in a remote capacity.

Key responsibilities

• Own and drive the growth of the Trellix online community, enhancing member engagement through strategic programs and discussions
• Expand the Social Ambassador Program by identifying and recruiting advocates, providing resources, and tracking program impact
• Support and execute the organic social media strategy, creating compelling content and collaborating with internal teams to maintain brand voice

Required qualifications

• 5 to 7 years of experience in community management, social media, or brand advocacy in a B2B technology or cybersecurity environment
• Proven track record of managing and growing online communities with measurable engagement results
• Experience with ambassador or advocacy programs and strong writing skills for technical content
• Familiarity with community management platforms and social media tools
• Analytical mindset with experience measuring community and social KPIs