Community Engagement Specialist

Job Summary

To enhance community engagement and manage online discussions, the full-time remote Community Response & Engagement Specialist will monitor public forums, ensure accurate information about services, and guide users to official resources while collaborating with cross-functional teams.

Key responsibilities

• Monitor and assess online discussions related to WES services to identify trends and misinformation
• Provide factual responses and correct misleading narratives while directing users to official support channels
• Collaborate with internal teams to share insights and improve customer experience and communication strategies

Required qualifications

• Bachelor's degree in marketing or a related field or equivalent relevant work experience
• 3-5 years of professional experience in online community management
• Strong judgment and written communication skills in public-facing environments
• Deep understanding of customer experience and online community dynamics
• Ability to balance transparency with risk management while maintaining brand trust