Community Engagement Specialist
Job Summary
To enhance online presence and maintain a positive brand image, the full-time remote CX Community Engagement Specialist will interact with audiences on social media, monitor engagement metrics, and develop proactive strategies for community engagement.
Key Responsibilities
- Monitor and analyze trends and audience conversations across various social media platforms to inform content strategy
- Govern adherence to brand guidelines and moderation policies while analyzing engagement data for best practices
- Ensure brand voice consistency across community interactions and develop response frameworks for team use
Required Qualifications
- Bachelor's degree in marketing, communications, or a related field
- Strong background in customer experience or marketplace support
- Expertise in content creation and audience engagement strategies
- Familiarity with social media analytics tools like Sprout Social and Facebook Insights
- Ability to evaluate quality and provide effective feedback for improvements
Complete Job Description
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