Community Escalations Specialist

Job Summary

A company is looking for a Community Escalations Specialist to manage and streamline community escalations for customer support.

Key Responsibilities

• Identify and resolve escalated cases in community platforms
• Communicate updates and support volunteer moderators
• Triage technical customer ticket escalations alongside support teams

Required Qualifications

• 3+ years of experience in technical support and escalation management
• Experience in community support or moderation
• Technical proficiency in Windows and Linux Operating Systems
• Hands-on experience building PCs and troubleshooting hardware/software issues
• Proficiency in help desk or customer ticketing software systems