Community Information Specialist

Job Summary

A company is looking for a Community Information Specialist to support individuals seeking access to health-related social services and community resources.

Key Responsibilities

• Respond to incoming calls from community members seeking guidance and referrals related to health-related social needs
• Engage clients to understand their needs and determine appropriate next steps using established screening guidelines
• Accurately document client interactions and outcomes while maintaining compliance with privacy and data integrity standards

Required Qualifications

• At least one (1) year of relevant experience in a crisis line, social services organization, call center, or similar client-facing support role
• One (1) to three (3) years of experience assisting individuals with information and referrals for community-based or health-related programs
• Working knowledge of health equity concepts and social factors influencing health outcomes
• Familiarity with Oregon-based social service and healthcare programs
• Dependable attendance and punctuality in a contact center setting