Community Management Associate

Job Summary

Engaging and growing online communities, the full-time Community Management Associate will develop tone-of-voice guidelines, identify cultural moments, and enhance the social media presence of Wikipedia and the Wikimedia Foundation in a remote work environment.

Key responsibilities

• Develop and document a community management playbook for Wikipedia and the Wikimedia Foundation
• Experiment with and evolve the brand's social tone of voice to resonate with global audiences
• Track and report on engagement performance, community sentiment, and emerging discussions on social media platforms

Required qualifications

• Over 2 years of experience in community management across social media platforms
• Strong understanding of social media platform dynamics and messaging strategies for TikTok, Instagram Reels, and YouTube Shorts
• Proven ability to engage authentically with online communities and manage multiple accounts or brands
• Experience using social listening tools to monitor community conversations
• Cultural awareness and sensitivity regarding community engagement across different regions and languages