Community Manager

Job Summary

A company is looking for a Community Manager to serve as the voice and bridge between users and internal teams.

Key Responsibilities

• Respond to customer support tickets and ensure a high customer satisfaction score
• Engage actively in community spaces and maintain relationships with affiliates and contributors
• Monitor customer feedback and collaborate with internal teams to inform product development

Required Qualifications

• Fluent in English (written and spoken)
• 4+ years in a customer-facing role, preferably in customer support or community engagement
• Familiarity with ecommerce platforms, especially Amazon Seller Central
• Experience working cross-functionally in a fast-paced, remote environment
• Comfortable in public-facing roles with a proactive engagement approach