Community Manager

Job Summary

A company is looking for a Community Manager to enhance customer engagement and support.

Key Responsibilities

• Create programs to help customers adopt features and learn from peers
• Build dedicated spaces for community connection and actively recruit new members
• Encourage customer feedback to shape product development and improve user experience

Required Qualifications

• 3+ years of experience in building customer and community-related programs
• 5-8+ years of experience in the tech industry, preferably in SaaS or cybersecurity
• Familiarity with technical content and product roadmaps
• Proven track record of creating scalable engagement programs
• Experience working cross-functionally with product, engineering, and customer success teams