Community Manager

Job Summary

A company is looking for a Community Manager to grow and manage both B2B and B2C communities.

Key Responsibilities

• Design, launch, and manage the community ambassador program, focusing on recruitment and quality maintenance
• Curate and grow a library of community resources and artifacts to support user engagement
• Track community health and engagement metrics to inform decisions and improve user experience

Required Qualifications

• Proven experience in building and nurturing B2B and B2C online communities
• Direct experience with community ambassador or advocacy programs
• Experience managing large communities (10K+ members) and related moderation systems
• Familiarity with community engagement and education programs that drive user retention
• Strong data literacy to define and interpret community metrics