Community Manager

Job Summary

To support a new community initiative, the full-time remote Community Manager will launch and operate the community home, develop content programming, and foster engagement while collaborating with cross-functional teams.

Key responsibilities

• Launch and operate the community home, evolving the practical community experience and workflows
• Own the community content and programming initiative, developing and executing an editorial calendar
• Lead community onboarding initiatives and synthesize customer interactions into actionable follow-ups

Required qualifications

• 5+ years of experience in community management, preferably in SaaS or a related field
• Demonstrated ability to quickly learn complex technical products
• Familiarity with automation and AI tools to scale community operations
• Skilled in writing and editing engaging content across product teams
• Comfortable owning initiatives from ideation through measurement and iteration