Community Manager

Job Summary

Supporting students and families throughout their college admissions journey, the full-time Community Manager will serve as a primary point of contact, ensuring a smooth experience while managing communications and addressing concerns in a remote environment.

Key responsibilities

• Build strong relationships with families through proactive communication and support
• Manage incoming support requests and coordinate family communications related to onboarding and program updates
• Identify opportunities for process improvements and support projects that enhance Community Management operations

Required qualifications

• Bachelor's degree from an accredited university
• 4+ years of experience in customer service, customer success, account management, education, operations, or a related field
• Experience working directly with customers, students, families, or clients
• Ability to work independently in a remote environment
• Must be legally authorized to work in the United States without current or future sponsorship