Community Manager, Social Media

Job Summary

To support a growing tech brand, the remote contract Community Manager, Social Media will engage daily with audiences across multiple platforms, execute reactive engagement strategies, and provide actionable insights based on community interactions through June 30, 2027, with potential for extension.

Key Responsibilities

• Lead daily 1:1 interactions across social platforms, managing inbound communications with empathy and clarity
• Help shape and execute the brand's reactive engagement approach while collaborating with cross-functional teams
• Monitor trends and cultural moments, identifying opportunities for brand participation and risk management

Required Qualifications

• 3 to 5+ years of experience managing social media communities for brands or similar organizations
• Deep familiarity with social platform cultures and audience behaviors
• Strong writing skills with the ability to adapt tone appropriately across platforms
• Experience managing 1:1 community engagement and customer interactions on social media
• Ability to identify engagement opportunities and escalate issues with clear context