Community Programs Manager

Job Summary

A company is looking for a Community Programs Manager to enhance customer engagement and community building.

Key Responsibilities

• Design and execute a community engagement strategy tailored to user adoption stages and motivations
• Segment community journeys and craft tailored experiences for different user cohorts
• Develop and manage community programs, including user groups and hackathons, to drive user value and advocacy

Required Qualifications

• 6+ years of experience in community management, developer relations, or customer advocacy in a B2B SaaS environment
• Proven success managing Slack/Discord communities and Q&A/forum platforms
• Strong program management and facilitation skills for running community events and campaigns
• Experience with community and marketing analytics tools to inform decision-making
• Familiarity with observability, security, or IT operations, and knowledge of related products