Community Resource Specialist

Job Summary

Assisting individuals in need, the full-time or part-time Community Resource Specialist will answer calls on the 211 information and resource hotline, connecting callers to essential health and human services while working remotely.

Key responsibilities

• Answer incoming calls and inquiries, assessing the needs of callers and providing appropriate resources
• Document interactions and maintain accurate records of calls and referrals
• Provide compassionate support to individuals in crisis, going beyond basic referrals to offer advocacy assistance

Required qualifications

• Ability to conduct needs assessments and make effective referrals using crisis intervention skills
• Must obtain an Inform CRS Certification within 365 days of acceptance of position
• Experience using computerized information management systems for documenting call information
• Understanding of confidentiality standards and ability to practice them
• Availability to work shifts in a 24/7/365 environment, including weekends and holidays