Community Success Manager

Job Summary

A company is looking for a Community & Customer Success Manager.

Key Responsibilities

• Manage community engagement across various platforms, including Discord and LinkedIn, while launching initiatives to enhance researcher retention
• Onboard new partners and researchers, providing platform walkthroughs and managing vulnerability report triage
• Track customer satisfaction metrics and advocate for customer needs within the organization

Required Qualifications

• 3+ years of experience in community management, customer success, or bug bounty program management
• Experience moderating large technical communities and implementing engagement strategies
• 2 years of knowledge in cybersecurity fundamentals and familiarity with LLM safety concepts
• Proficiency in community or customer success analytics tools
• Ability to work across time zones and manage multiple priorities in a fast-paced environment