Community Support Manager

Job Summary

To support a growing community, the full-time Community Support Manager will provide empathetic and high-quality support to members, handling inquiries and resolving issues while working remotely and requiring weekend availability.

Key responsibilities

• Provide timely and accurate support to members via email, ensuring every interaction feels personal and caring
• Troubleshoot product and service issues, identifying root causes and offering thoughtful solutions while following up for resolution
• Communicate trends and insights to improve member experience and contribute to policy and process enhancements

Required qualifications

• Experience in customer service across any industry
• Ability to work a Sunday to Thursday or Thursday to Monday schedule, including early mornings or late evenings
• Deep empathy and a calm approach to conflict resolution
• Comfort in handling sensitive and confidential content with discretion
• Strong critical thinking and problem-solving abilities