Community Support Manager

Job Summary

To support operational communications and activities for the Claims team, the full-time remote Community Support Manager will manage partner communications, oversee shared inbox management, and coordinate support operations while collaborating with internal and external stakeholders.

Key Responsibilities:

• Support and coordinate routine communications with CMS, contractors, and other HQR teams
• Manage day-to-day operations of shared mailboxes, ensuring requests are prioritized and routed correctly
• Track and resolve support requests through ServiceNow, maintaining communication with stakeholders throughout the process

Required Qualifications:

• Experience managing customer or operational support functions in a complex organization
• Demonstrated ability to coordinate requests across multiple teams and stakeholders
• Experience managing shared inboxes or ticketing systems
• Strong organizational skills with the ability to manage multiple concurrent requests and deadlines
• Ability to establish processes and identify opportunities for operational improvement