Community Support Specialist

Job Summary

A company is looking for a Community & Support Specialist - EST Time Zone (Consultant).

Key Responsibilities

• Manage and engage with users on platforms like Reddit and Discord, fostering a positive community experience
• Triage support tickets and assist users in building Applets, including using filter code (JavaScript)
• Create and improve help center documentation while identifying patterns in community discussions for product enhancements

Required Qualifications

• Prior experience managing online communities for software or SaaS products
• Experience creating and editing help center or knowledge base content
• Experience with community management across multiple platforms (e.g., Discord, Reddit, app stores)
• Experience interacting with APIs and user authentication (OAuth 2)
• Experience with JavaScript and CRM tools (Zendesk preferred)