Community Team Manager

Job Summary

To support a growing user community, the full-time Community Team Manager will scale and lead a remote team of Community Specialists, oversee engagement strategies across multiple platforms, and manage community guidelines while driving customer advocacy initiatives.

Key responsibilities

• Direct and mentor a global team of Community Specialists to ensure high engagement and brand alignment
• Define and optimize Key Performance Indicators (KPIs) for community performance, including response times and engagement rates
• Oversee multi-channel engagement strategies and act as the chief incident coordinator during service disruptions

Required qualifications

• 8 years of relevant experience with a strong background in people management
• Minimum 5 years of experience in Customer Relations or Customer Service
• Deep technical aptitude with SaaS ecosystems and modern marketing technologies
• Proven ability to manage multiple high-stakes priorities in a fast-paced environment
• Experience working within HighLevel for at least 1 year is preferred