Community Web Manager
Job Summary
Leading the management of publishing operations and content across the ServiceNow Community platform, the full-time Community Web Manager will ensure content accuracy and discoverability while collaborating with various stakeholders in a remote work environment.
Key responsibilities
- Execute and manage website updates, including staging, quality assurance, and production deployment processes
- Configure site navigation, content placement, and role-based access controls while partnering with engineering and product teams for workflow improvements
- Train stakeholders on community tools and publishing processes, developing documentation and resources for self-service publishing
Required qualifications
- 7+ years of experience in web publishing, content management, or digital operations
- Experience with a CMS, digital experience platform, or online community platform
- Strong understanding of content governance and publishing workflows
- Ability to manage multiple stakeholder requests and competing priorities
- Strong project management and organizational skills
Complete Job Description
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