Competitive Cyclist Operations Manager

Job Summary

A company is looking for a Manager, Competitive Cyclist Gearhead Operations.

Key Responsibilities

• Oversee performance of the inbound sales and service team to achieve business goals
• Manage customer loyalty and outbound sales programs to enhance retention and satisfaction
• Develop a performance management system to foster accountability and team development

Required Qualifications

• In-depth knowledge of bicycles and the bicycle industry
• 5+ years of experience in eCommerce Contact Centers, Customer Service, and Sales Operations
• Proven success in managing large teams (50+ members)
• Ability to drive the sales process from planning to closing
• BA/BS degree or equivalent experience