Complaint Coordinator

Job Summary

A company is looking for a Complaint Coordinator I to assist customers and sales representatives in resolving and logging customer issues.

Key Responsibilities

• Log complaints into the SAP Complaint system and gather required information
• Issue call tags, sales force notifications, credits, and replacement orders as needed
• Ensure compliance with QSR and ISO regulations and maintain proper closure of complaints

Required Qualifications

• High School Diploma or equivalent
• Intermediate level skill in Microsoft Excel
• Intermediate level skill in Microsoft Word
• Ability to process relevant details and prioritize their importance
• Experience in providing customer service preferred