Complaint Coordinator

Job Summary

A company is looking for a Complaint Coordinator I.

Key Responsibilities

• Log, manage, and resolve quality complaint issues in the SAP Complaint Management System
• Process complaints through Zendesk and Genesys, ensuring timely resolution and documentation
• Collaborate with sales representatives and maintain compliance with Quality System Regulations and ISO standards

Qualifications

• High School Diploma or equivalent required
• Intermediate proficiency in Microsoft Excel and Word
• Experience in customer service with a focus on quality standards
• Ability to analyze information and prioritize details effectively