Complaint Coordinator

Job Summary

Assisting customers and sales representatives, the full-time remote Complaint Coordinator will log customer issues into the SAP Complaint system, issue call tags and credits, and ensure compliance with quality standards and procedures.

Key responsibilities

• Log complaints into the SAP Complaint system and gather necessary information for resolution
• Issue call tags, sales force notifications, and manage product returns as required
• Follow up on outstanding complaints and maintain compliance with QSR and ISO regulations

Required qualifications

• High School Diploma or equivalent
• Intermediate skill in Microsoft Excel and Microsoft Word
• Ability to process and prioritize relevant details effectively
• Experience in customer service preferred