Complaint Coordinator

Job Summary

Assisting customers and sales representatives in resolving issues, the full-time remote Complaint Coordinator will log complaints, issue call tags, and ensure compliance with regulations while maintaining customer satisfaction.

Key responsibilities

• Log complaints into the SAP Complaint system and gather necessary information for resolution
• Issue call tags, credits, and replacement orders as needed, ensuring complaints are properly closed
• Follow up on outstanding issues and maintain compliance with QSR and ISO regulations

Required qualifications

• High School Diploma or equivalent
• Intermediate level skills in Microsoft Excel and Microsoft Word
• Ability to process and prioritize relevant details and draw concise conclusions
• Experience in customer service preferred