Complaint Coordinator

Job Summary

Responsible for assisting customers and sales representatives in resolving and logging issues, the full-time remote Complaint Coordinator will manage complaint entries in the SAP system, issue necessary notifications and credits, and ensure compliance with established procedures.

Key responsibilities

• Log complaints into the SAP Complaint system and gather required information for resolution
• Issue call tags, sales notifications, credits, and replacement orders as needed, ensuring proper closure of complaints
• Follow up on issued call tags and maintain compliance with QSR and ISO regulations

Required qualifications

• High School Diploma or equivalent
• Intermediate level skill in Microsoft Excel and Microsoft Word
• Ability to process relevant details and prioritize their importance