Complaint Determination Associate

Job Summary

A company is looking for a Complaint Determination Associate to execute compliant complaint determination decisions.

Key Responsibilities:

• Review and determine if inquiry records qualify as medical device complaints
• Assign complaint cases and non-complaint feedback to appropriate categories for effective handling
• Reassess inquiry records upon receipt of new information and perform additional complaint handling tasks as needed

Required Qualifications, Training, and Education:

• Experience in medical device complaint handling or related field preferred
• Solid understanding of QSR and/or ISO 13485 preferred
• Demonstrated knowledge of Microsoft Office
• Working knowledge of complaint handling functions in a medical device company preferred
• Familiarity with TrackWise and SalesForce CRM preferred