Complaint Determination Specialist

Job Summary

A company is looking for a Complaint Determination Associate.

Key Responsibilities

• Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
• Assign cases determined to be complaints with appropriate categories for better handling
• Reassess inquiry records when new information is received and perform other complaint handling responsibilities as required

Required Qualifications

• Experience in medical device complaint handling or related field preferred
• Solid understanding of QSR and/or ISO 13485 preferred
• Demonstrated knowledge of Microsoft Office
• Working knowledge of complaint handling functions of a medical device company preferred
• Working understanding of TrackWise and SalesForce CRM preferred