Complaint Governance Specialist

Job Summary

A company is looking for a Complaint Governance Specialist to oversee a compliant and effective complaint management program.

Key Responsibilities

• Review and validate executive, regulatory, and partner-bank complaints for accuracy and compliance
• Conduct quality reviews and audits to ensure adherence to standards and program consistency
• Analyze complaint data to identify trends and translate insights into actionable recommendations

Required Qualifications

• 3-5 years of experience in complaint management, compliance, or risk operations in fintech or financial services
• Working knowledge of Reg E, Reg Z, and UDAAP related to complaint handling
• Experience in investigating executive, regulatory, and partner-bank complaints
• Strong SQL skills for data analysis and risk quantification
• Proven ability to collaborate with Compliance, Risk, Product, and Operations teams