Complaint Investigation Assistant

Job Summary

Providing essential support to the complaint process, the full-time or part-time Complaint Investigation Assistant will monitor complaint communications, conduct intake interviews, and assist in the investigatory process regarding allegations of abuse and financial exploitation related to guardianships and conservatorships, primarily in a remote setting.

Key responsibilities

• Monitor the complaint hotline and emails, returning calls and explaining the complaint process
• Conduct intake interviews with complainants and summarize findings in written reports
• Prepare correspondence for court-related investigations and assist in developing training materials

Required qualifications

• Minimum of 1 year of administrative experience utilizing common office software, including Word and Excel
• Two-year degree in business, administration, or a related field
• Experience in social work, particularly with vulnerable adults, is preferred
• Familiarity with guardianships and conservatorships
• Ability to learn court systems and related procedures