Complaint Resolution Manager

Job Summary

A company is looking for a Complaint Resolution Manager to lead a team focused on exceptional customer service and operational excellence.

Key Responsibilities

• Lead and coach a team to achieve operational goals and ensure high-quality customer interactions
• Utilize data and analytics to identify trends and recommend process improvements
• Manage escalated customer issues and perform key leadership tasks such as hiring and performance reviews

Required Qualifications

• Bachelor's degree in a related field or equivalent work experience
• 5 years of operational or customer service experience, preferably in a call center
• 2 years of people management experience
• Bilingual (English and Spanish) preferred
• Financial industry experience preferred