Complaints Administrative Assistant

Job Summary

Detail-oriented and driven, the full-time remote Complaints Administrative Assistant will handle complaints and claims processing, conduct contract and document reviews, and perform data entry while generating reports and conducting internal audits.

Key responsibilities

• Managing and processing complaints, incidents, and claims
• Conducting outbound calls to debtors to discuss claim findings and logging evidence
• Generating reports and performing internal audits to maintain departmental accuracy

Required qualifications

• High School Diploma or equivalent
• 1-2 years of experience in the Repossession Industry, Insurance Claims, or Body Shop Repair
• Legal authorization to work in the U.S. indefinitely
• Intermediate to advanced proficiency in Microsoft Excel and Word
• Experience with Google email, Docs, and Sheets preferred