Complaints Specialist

Job Summary

A company is looking for a Complaints and Issues Specialist II.

Key Responsibilities

• Process customer inquiries, complaints, and issues in compliance with regulatory requirements
• Document issues and responses to ensure regulatory compliance and support investigations for resolution
• Collaborate with internal stakeholders to ensure timely resolution of customer concerns and analyze data for improvement trends

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Customer service experience in healthcare, healthcare insurance, or banking is preferred
• Ability to prioritize and manage time effectively is preferred