Complaints Specialist

Job Summary

A company is looking for a Complaints and Issues Specialist II.

Key Responsibilities

• Process customer inquiries, complaints, and issues in compliance with regulatory requirements
• Document and investigate complaints to determine root causes and appropriate resolutions
• Collaborate with internal stakeholders to ensure timely resolution of customer issues and maintain compliance

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience required
• Vocational or technical education may be preferred
• Experience with Medicare complaints and case work is highly preferred
• Ability to prioritize and manage time effectively preferred