Complaints Specialist II

Job Summary

A company is looking for a Complaints and Issues Specialist II.

Key Responsibilities

• Processes customer inquiries, complaints, and issues in compliance with regulatory requirements
• Documents and investigates complaints to determine root causes and resolutions
• Collaborates with internal stakeholders to ensure timely resolution of customer issues

Required Qualifications, Training, and Education

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required
• Experience with Medicare and grievance case work is highly preferred
• Proficient writing skills are highly preferred