Compliance Customer Success Manager

Job Summary

A company is looking for a Compliance Customer Success Manager to manage customer relationships and ensure satisfaction with compliance learning solutions.

Key Responsibilities

• Establish trusted relationships with customers and drive the value of compliance products and services
• Consult with customers on implementing and evaluating their compliance digital learning programs
• Analyze account health, identify risks, and collaborate with internal teams to drive customer retention and growth

Required Qualifications

• 5+ years of Customer Success experience or equivalent, with a Bachelor's Degree or equivalent experience
• Experience in compliance training or consulting with account management responsibilities
• Familiarity with Salesforce CRM and Customer Success tools
• Solid knowledge of the digital learning industry and understanding of regulatory training needs
• Effective project management and organizational skills for managing a high-volume customer base