CompTIA A+ Help Desk Technician

Job Summary

A company is looking for a Technical Help Desk II.

Key Responsibilities

• Maintains availability to receive escalated inbound calls, support tickets, and web chats
• Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly
• Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly

Qualifications

• High school diploma required
• CompTIA A+ certification required
• 2+ years of technical customer support experience or help desk experience (MSP experience preferred)
• Strong troubleshooting skills with the ability to isolate and resolve issues quickly
• Ability to thrive in a fast-paced, technically advanced environment