CompTIA Certified Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to investigate client issues and provide technical support.

Key Responsibilities

• Answer inbound phone calls and chats in a call center environment, ensuring consistent delivery of procedures and scripts
• Identify clients, collect relevant information, and create support tickets accurately
• Provide friendly customer service and assist with basic/advanced technical support

Required Qualifications

• 2+ years of experience in a structured IT Support environment
• 3+ years of experience in Customer Service roles, outside of IT is acceptable
• 1+ CompTIA certification is required
• Expert level knowledge of networking, computing, and business applications
• Experience with remote support tools and network diagnostic tools