Computer Operator

Job Summary

A company is looking for a Computer Operator.

Key Responsibilities:

• Respond to IT inquiries and escalations for the Centers for Medicaid and Medicare Services Marketplace Service Desk
• Provide account access support and log user inquiries in Service Now
• Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups

Required Qualifications:

• High school degree and 1 year of experience
• 1+ years of customer service experience using multiple systems
• Experience with follow-up and closure for customers
• Strong knowledge of computers and Microsoft systems
• 40 wpm typing speed