Computer User Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, May 07, 2026

This job expires in: 25 days

Job Category: Education

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a SME Computer User Support Specialist.

Key Responsibilities

Process and manage trouble tickets to resolve user problems
Provide technical support remotely via phone, email, and instant messaging
Document fix actions and train junior technicians on the Advanced Technical Support team

Required Qualifications

Public Trust Clearance or ability to obtain
ITILv4 Foundation Training and Certification, to be obtained within 120 days after hire
Associates Degree or equivalent
Minimum of 7-12 years of work experience, including 1 year of Windows desktop support
Experience with remote tools and industry standard software products

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