Concierge Associate

Job Summary

Dedicated to providing exceptional member support, the remote Concierge Associate will engage with members through phone, chat, and email to help them navigate their healthcare benefits and access high-quality care at the lowest cost.

Key responsibilities

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and claims, guiding them to maximize their Garner benefit
• Handle complex conversations with professionalism and empathy, while deescalating any member frustrations

Required qualifications

• Minimum 2 years of call center or customer service experience
• Healthcare experience preferred
• Technical proficiency with customer service platforms, such as Zendesk
• A proactive and curious problem-solving mindset
• Openness to feedback and a commitment to continuous improvement