Concierge Coordinator

Job Summary

A company is looking for a Concierge Coordinator to enhance guest experiences in the short-term rental market.

Key Responsibilities

• Sell Concierge services and create personalized itineraries for guests
• Interact with guests through various communication channels to ensure satisfaction and manage service requests
• Support operational teams in maintaining high-level service consistency and update relevant customer information systems

Required Qualifications

• 2-3 years of VIP Customer Service and/or Concierge experience
• Background in the Luxury Travel industry is preferred
• Experience in Sales and Call Center environments is preferred
• Positive attitude and passion for the travel industry
• Ability to work weekends, including Saturday and Sunday shifts