Concierge Customer Service Representative

Job Summary

A company is looking for a Concierge Customer Service Representative.

Key Responsibilities

• Respond to telephone and email inquiries from members and providers within defined service standards
• Assist members with benefits and healthcare questions
• Document all calls received in a system-based call log

Required Qualifications

• Minimum HS Diploma/GED; 2 years of college or higher education preferred
• One year of customer service/call center experience in a healthcare-related role
• Bilingual English-Spanish is a plus
• Knowledge of provider organizations and networks
• Understanding of CMS Medicare reimbursement rates is preferred