Concierge Customer Service Representative

Job Summary

A company is looking for a Concierge Customer Service Representative.

Key Responsibilities

• Respond to telephone and email inquiries from members and providers while negotiating with providers regarding plans
• Assist members with questions related to benefits and healthcare
• Document all calls in the system-based call log

Required Qualifications

• Minimum high school diploma/GED; 2 years of college or higher education preferred
• One year of customer service or call center experience in a healthcare-related role
• Medical intake or third-party administrator experience preferred
• Bilingual in English and Spanish is a plus
• Knowledge of provider organizations and networks, as well as CMS Medicare reimbursement rates