Concierge Customer Service Representative

Job Summary

A company is looking for a Concierge Customer Service Representative II.

Key Responsibilities

• Respond to telephone and email inquiries from members and providers
• Negotiate with providers for acceptance of plans without network agreements
• Document all calls in the system-based call log and handle incoming precertification calls

Required Qualifications, Training, and Education

• Minimum High School Diploma or G.E.D; Associate degree preferred
• Two years of customer service or call center experience in a healthcare-related role
• Proficient with Microsoft applications and strong computer skills
• Knowledge of provider organizations and networks
• Experience in medical intake or health payor background is a plus