Concierge Customer Service Specialist
Job Summary
Working remotely from Asheville, NC, the full-time Concierge Customer Service Specialist will provide exceptional customer experiences by addressing inquiries, resolving concerns, and building rapport with luxury automobile customers.
Key responsibilities
- Own the customer experience by building rapport and anticipating needs through authentic connections
- Promptly process customer inquiries and resolve issues with speed and accuracy to meet service level metrics
- Maintain exceptional product knowledge and assist in troubleshooting and resolving billing or payment issues
Required qualifications
- High School Diploma required; Associate or Bachelor's degree preferred
- Four years of experience in training, public relations, sales, marketing, or customer service
- Experience with customer contact systems
- Must reside within a commutable distance of Asheville, NC
Complete Job Description
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