Concierge Customer Specialist

Job Summary

Supporting customers and key accounts in China, the full-time Concierge Customer Specialist will manage the end-to-end customer experience across Customer Support, Quoting, and Order Processing functions, while working remotely with the flexibility to attend training and meetings in either Brussels or London.

Key responsibilities

• Serve as the dedicated liaison for key accounts and distributors in China, providing proactive communication and building trust
• Manage customer functions including support inquiries, quoting, and order processing, ensuring compliance and timely delivery
• Identify customer needs and demand patterns to advise on product or service solutions and resolve complex issues

Required qualifications

• Bilingual fluency in Mandarin Chinese and English is required
• Demonstrable experience in customer support, sales operations, or account management focused on high-value accounts
• Flexibility with working hours to support China Standard Time (CST)
• Proficiency with CRM systems and strong critical thinking skills for systemic issue resolution
• Bachelor's degree and life science experience preferred; equivalent experience considered