Concierge Scheduling Agent

Job Summary

Coordinating the end-to-end scheduling process for imaging services, the full-time Concierge Scheduling Agent will deliver exceptional customer service while managing referrals and appointments remotely.

Key responsibilities:

• Manage the scheduling process for imaging services, ensuring timely coordination of referrals and appointments
• Collect and verify member demographic information and insurance eligibility to support accurate scheduling
• Serve as the primary point of contact for members, providing updates and facilitating communication among stakeholders

Required qualifications:

• High school diploma or equivalent required
• 2+ years of experience in healthcare scheduling, patient access, or a related healthcare support role
• Experience verifying insurance eligibility and benefits preferred
• Strong organizational skills with the ability to manage multiple cases simultaneously
• Proficiency with Microsoft Office applications and ability to learn healthcare software applications