Configuration Analyst

Job Summary

A company is looking for a Configuration Analyst to join their remote team.

Key Responsibilities

• Maintain the configuration management database and oversee the lifecycle of configuration items
• Develop and maintain configuration management plans, policies, and procedures to ensure compliance
• Conduct audits and reviews for consistency, accuracy, and compliance in configuration management

Required Qualifications

• 2-5+ years of experience with Genesys Cloud CX
• Technical knowledge of configuration management processes and tools
• Experience in managing small projects and tracking project progress
• Ability to perform database queries to provide data insights
• Experience working with cross-functional teams and stakeholders