Configuration Analyst

Job Summary

A company is looking for a Configuration Analyst.

Key Responsibilities

• Maintain the configuration management database and oversee configuration item tracking throughout their lifecycle
• Develop and maintain configuration management plans, policies, and procedures to ensure compliance with industry standards
• Conduct configuration audits and collaborate with stakeholders to resolve configuration-related issues

Required Qualifications

• 2-5+ years of experience with Genesys Cloud CX
• Technical knowledge of configuration management processes and tools
• Experience in managing small projects and tracking project progress
• Ability to perform database queries for data analysis
• Experience working with mid to upper management